Exceptional Experiences.
Thoughtfully Delivered.

Independent advisory for luxury private clubs, resorts and hospitality brands.Experience Dunn brings together strategy, creative programming and operational excellence to create places people love to belong—and experiences they remember.

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Hospitality, with a personal perspective.

ABOUTJames Dunn
Founder & PrincipalWith more than 20 years across luxury hospitality, private clubs, resorts and the cruise industry, James brings creativity, strategic thinking and operational expertise to every engagement.His people-first approach connects the big picture with the details that matter: the welcome, the service, the programming and the teams who bring it all to life.Experience Dunn helps hospitality leaders turn ambitious ideas into distinctive, thoughtfully delivered experiences.

Distinctive experiences. Lasting value.

SERVICESStrategy with imagination. Delivery with purpose.

Experience Strategy

A clear vision for your experience, translated into practical priorities, guest journeys and a roadmap your teams can deliver.

Programming & Events

Signature celebrations, seasonal calendars and everyday programming that reflect your destination and bring your community together.

Operations & Service Excellence

Service standards, operating playbooks and practical systems that make exceptional hospitality consistent.

Member & Guest Experience

Thoughtful touchpoints from the first welcome to lasting engagement, building connection and a stronger sense of belonging.

Leadership & Team Development

Coaching, onboarding and training that give leaders clarity and teams the confidence to deliver.

Destination & Business Growth

Distinctive concepts and experience-led opportunities that strengthen your positioning and support sustainable growth.

Experience that connects vision with delivery.

EXPERIENCEA broad perspective. A personal approach.James’s career spans luxury private clubs, residential communities and global cruise operations—bringing a practical understanding of how exceptional experiences are designed, delivered and sustained.Luxury clubs & communities
Built the Member Experience function across six Southworth clubs and communities, developing signature programming, service standards and leadership frameworks supported by a $2M+ annual experience budget.Global cruise hospitality
Progressed from Cruise Director to entertainment operations leadership at Carnival, supporting six ships and developing operating standards and training for international teams.Creative entrepreneurship
Co-founder of Majestic Circus, developing interactive guest experiences and entertainment solutions for cruise and hospitality organizations.From vision and concept to people and process, Experience Dunn connects creative ambition with operational reality.

Let’s create what comes next.

CONTACTLet’s create what comes next.Whether you’re refining your member experience, shaping a new destination or giving your team a clear path forward, let’s start a conversation.Email James • Call 305.753.5361Connect on LinkedInBased in Orlando, Florida. Available for advisory, project and ongoing consulting engagements.

Exceptional Experiences. Thoughtfully Delivered.